Refund and Return Policy for Physical Products
You can return the order if the product was not delivered to you in a good condition. We will arrange for the pickup and deliver the replacement product once it reaches us. Please note that no refunds will be provided in case of returns. Only replacements will be provided. You can reach out to us by raising a support request from your order list here – https://open-kart.com/my-account/orders/ – or get in touch with us at +91 294 2432904 to arrange for a return and replacement within 10 days of the delivery of the product.
If the product that needs to be replaced or exchanged is out of stock at a given time, the customer will be given the option to wait for the product to be in stock, so that the order can be fulfilled. If the customer does not wish to wait for the same, he can opt for a refund in lieu of the same.
Order Cancellations
If you feel that you’ve ordered the wrong product, please raise a support request from your orders list here – https://open-kart.com/my-account/orders/returns – within 24 hours of placing the order and we will update the order with the correct product for you. In case the revised amount is higher than the original order, you will have the option of paying for the difference amount (in case of prepaid orders) or cancelling the original order and creating a new order, in which case the entire original order will be cancelled and refunded (in case of prepaid orders).
Refund and Return Policy for Digital Products
In case of digital products, owing to the nature of the products, and the immediate fulfillment of the order upon receipt, returns and refunds are not admissible.
You may, however, opt for a refund in case of payment being made but the online digital content being inaccessible due to any reason. Open Door Publications will try every means possible to make the digital content accessible to the user/customer. In case the digital content cannot be made accessible due to any reason, and Open Door Publications being assured of the same, the refund will be processed after it is confirmed that the customer is unable to access the said online digital content. The liability of Open Door Publications, in terms of the refund, will be equal to the purchase price of the product as paid by the customer. Open Door Publications will not be liable for any other incidental cost/bank charges/transaction charges incurred by the customer in the process of payment or refund.
Means of Refund
If eligible for a refund, the same will be processed through the original mode of payment. In case of the original mode of payment being unavailable or offline mode of payments, the same will be processed through an Account Payee Cheque or a Demand Draft in the name of the Billing Account holder. Refunds will not be processed in cash under any circumstances, owing to legal and logistical issues.
